Permanence, impermanence (K2 #79)

Question of the Week 
How do I recover emails that were permanently deleted a few months ago?
— Samden, Chhukha

Answer
Dear Samden,

All three popular online email services - Yahoo! Mail, Hotmail (now called Outlook.com), and Google Gmail - allow you to recover recently-deleted messages. This is similar to the Recycled folder on Windows. Gmail keeps deleted messages in the Trash folder for about 30 days. After 30 days in the Trash folder, the message is deleted permanently (but keep reading). Hotmail and Yahoo have similar policies. To restore messages that were deleted recently, go to the Trash folder (or the Deleted folder), check the checkboxes of the messages you want to un-delete, and move (or drag) the messages back to the Inbox.

Sand mandala: nothing is permanent

If you are using Hotmail (or Outlook.com), you can ask Microsoft to recover even more messages. Go to the Deleted folder, and look for the “recover deleted messages” option at the bottom of the screen. Clicking the option will request the server to retrieve as many deleted messages as possible.

Even if you used Gmail, do not despair.Google has an online form to request email recovery in case your account was hacked. It might be worth a shot. The link is http://goo.gl/88ka7J

Since free email accounts these days come with tons of storage (Gmail has 15 GB, enough for tens of thousands of text emails), many people choose to keep all of their correspondence (in Gmail, you can hit the Archive button to move the message from the Inbox to the Archive). Archiving emails saves you the effort of thinking which conversations to delete as well as reduces the chance that a message you deleted will end up being important.

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Readers are encouraged to submit technology-related questions to boaz@thimphutech.com

Choosing an email provider

(Posted by Galit)

Many people opt for a free webmail account with Yahoo!, Gmail, Hotmail, etc. A webmail account allows you to access your email from any computer that is connected to the Internet. Although Hotmail was the first to offer free webmail accounts, these days the real competition is between Gmail and Yahoo!. Before making your choice, and aside from the look-and-feel which you should check out yourself, here are a few features to consider:

• Mailbox size (storage): Gmail currently gives a huge space (7GB), and this increases over time. Yahoo! responded by offering "unlimited storage". Hence, you will most likely never reach the limit in either.
  
• Ability to forward to another address: Yahoo! requires a paid subscription in order to forward your email to a new address. This means that once you have an email account with them you are "trapped". In contrast, Gmail does allow free forwarding.
  
• Mobile phone interface: Gmail has a neat interface for mobile phones. Similarly, Yahoo! has Yahoo! Mobile Services.
  
• Attachment type and size limit: If you plan to attach large files, this is something to consider. In Yahoo! the limit is 10MB. In Gmail it is 20MB. Also, Gmail does not allow attaching executable files (such as .exe), to avoid viruses. Both providers scan attachments for viruses.
  
• Searching your mailbox: Both providers have search functions to search your email. I've found the Google search to be quite powerful. Yahoo! had a glitch in 2008 where searches were not retrieving any email or only a small subset (this can be fixed by emailing their support -- see this thread)
  
• Dormant account: If you will not have any activity in your account for long periods, you should consider the duration before the account will be deleted. In Gmail the duration is around 9 months. Yahoo! (and Hotmail) delete dormant accounts after 4 months.
  
• Building up your address book: Gmail automaticlly adds the email addresses of those who you reply to. Yahoo! requires you to enter them yourself.
  
• Organizing your emails: Yahoo! uses folders, where you can file an email to a folder. Gmail uses a different system called "labels". You can give an email one or more labels, thereby "filing" it into one or more "folders". These are not really folders although the operation is similar but more flexible.