Friday, October 12, 2012
Internet service interrupted (again)
Like electricity or water, Internet is an essential utility these days. Governments, corporations, small businesses and private citizens have learned to depend on a reliable internet connection. It is not a novelty or luxury any more. ISPs in the country should support Bhutan's effort to become an ICT hub and a knowledge-based society. This means that ISPs should (1) install systems for monitoring Internet availability 24x7, rather than waiting for users to complain (2) proactively dispatch technicians to fix any disruptions 24x7 (3) provide regular status updates to users.