Sunday, April 26, 2009
Beware of BNB Debit Card Charging Errors
Here's what happened: On Friday I tried to withdraw cash from the ATM machine. After entering the PIN, amount, etc, I waited for some time until finally, the screen displayed a message that the transaction was canceled. No money was spat out. Still, I discovered to my surprise that the whole amount was taken from my account. Apparently, these kind of mistakes may happen when there are network problems between Bhutan and India.
While BNB will make all efforts to reverse the charges in such cases of discrepancy, it is recommended that if you use your ATM, carefully check the account statements. This applies both to cash withdrawals and merchant transactions.