ThimphuTech was the first technology blog in Bhutan. We started writing it in 2009, just as broadband and mobile internet started to take off. (Although internet in Bhutan was launched in 1999, it was either super-slow or super-expensive, and was only used by a selected few).

In the blog, we wrote about technology and food, but also about plenty of other stuff. The blog became popular and influential in Bhutan. A companion bi-weekly column -- Ask Boaz -- was published for many years in the Kuensel, Bhutan's national newspaper. (The complete Kuensel columns are available as an ebook, Blogging with Dragons).

We stopped updating the blog when we left Bhutan in 2014, but the information within the posts can still prove useful, and thus we decided to keep it online.

We thank all our readers.
Tashi Delek,
Boaz & Galit.

Sunday, April 26, 2009

Beware of BNB Debit Card Charging Errors

BNB's debit card is a convenient way to withdraw cash at ATM machines. But I recently found out that there is a slight problem in BNB's banking software, which may cause your account to be erroneously charged.
Here's what happened: On Friday I tried to withdraw cash from the ATM machine. After entering the PIN, amount, etc, I waited for some time until finally, the screen displayed a message that the transaction was canceled. No money was spat out. Still, I discovered to my surprise that the whole amount was taken from my account. Apparently, these kind of mistakes may happen when there are network problems between Bhutan and India.

While BNB will make all efforts to reverse the charges in such cases of discrepancy, it is recommended that if you use your ATM, carefully check the account statements. This applies both to cash withdrawals and merchant transactions.

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