ThimphuTech was the first technology blog in Bhutan. We started writing it in 2009, just as broadband and mobile internet started to take off. (Although internet in Bhutan was launched in 1999, it was either super-slow or super-expensive, and was only used by a selected few).

In the blog, we wrote about technology and food, but also about plenty of other stuff. The blog became popular and influential in Bhutan. A companion bi-weekly column -- Ask Boaz -- was published for many years in the Kuensel, Bhutan's national newspaper. (The complete Kuensel columns are available as an ebook, Blogging with Dragons).

We stopped updating the blog when we left Bhutan in 2014, but the information within the posts can still prove useful, and thus we decided to keep it online.

We thank all our readers.
Tashi Delek,
Boaz & Galit.

Wednesday, July 20, 2011

Your money or your card!

A couple of weeks ago I received a phone call from a representative of Druk PNB. Apparently, I forgot my ATM card at the machine (again!), and a dear soul found it and returned it to the branch. So first, thanks to the anonymous and honest finder, and thanks to PNB for giving me a call.

Now here is where it gets even better. When I went to pick up my card from the ATM section, I spoke with the person in charge, and suggested a small improvement to prevent such customer forgetfulness in the future: Usually, the ATM machine spits out the cash first and the card later. After taking the money, some absent-minded people (like myself) just leave, with the card still deep inside the machine. But if you reverse the order - spit out the card first, and only dispense the money once the card is taken - the problem is solved.

Lo and behold: PNB took my suggestion seriously. I recently withdrew some cash from the machine. After confirming the amount, the card was ejected, and the machine started beeping and flashing until I grabbed my card. Only then did it dispense the cash.

Hopefully I will now remember to wait for the cash...

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